How we deliver and how to return.
SHIPPING & RETURNS
Last updated: 16 September 2026
1. SHIPPING PARTNERS & COVERAGE
Orders are shipped through our courier partners and delivered across serviceable pin codes in India. We currently ship only within India. You can check whether we deliver to your pin code on any product page before you order.
2. DELIVERY TIMELINE
Most orders are dispatched within 1 business day of being placed and confirmed, and typically arrive within 5-7 business days of dispatch, depending on your location and courier serviceability. The estimated delivery date shown at checkout and in your order confirmation is our best estimate, not a guarantee — delays can occasionally happen due to weather, courier disruptions, or other circumstances outside our control.
3. SHIPPING CHARGES
Delivery is free on prepaid (online payment) orders. A Cash on Delivery handling charge, if applicable, will be shown clearly at checkout before you place the order.
4. CASH ON DELIVERY (COD)
COD is available on eligible orders, subject to your delivery location and order value. We may limit or withdraw COD for an account or address with a history of refused or cancelled COD deliveries.
5. IF DELIVERY IS UNSUCCESSFUL
If our courier is unable to deliver your order after reasonable attempts (for example, you were unavailable or the address was incorrect), the order is returned to us. We will contact you to arrange re-delivery where possible; for a prepaid order that cannot be re-delivered, we will process a refund as described in Section 9.
6. TRACKING YOUR ORDER
Once your order is shipped, you can track its status anytime from the Orders section of your account.
7. RETURNS
Most products can be returned within 7 days of delivery for a refund (the exact window is shown on each product's page). To be eligible, the product must be unused, unwashed, and returned in its original packaging with all tags intact.
We do not currently offer exchanges. An eligible return is processed as a refund — not a replacement or a swap for a different item, size, or colour. If you'd like a different size, colour, or product, please place a new order.
IMPORTANT — UNBOXING VIDEO REQUIRED: To raise a return, you must upload a clear, unedited video of you opening the sealed package for the very first time, showing the product and its condition. This video is mandatory and your return request cannot be submitted without it — it's how we verify the condition the product actually arrived in and protect against damage or item-mismatch claims that can't otherwise be confirmed. Accepted formats include MP4, MOV, AVI, MKV, and WebM, up to 25 MB.
To start a return, go to My Orders, select the order, choose Return, and upload your unboxing video along with your reason for the return — our team will arrange a pickup from your delivery address where available.
8. ITEMS THAT CAN'T BE RETURNED
Products marked as non-returnable on their product page, and items that show signs of use, damage, or missing tags/packaging, are not eligible for return.
9. REFUNDS
Once we receive and inspect a returned product, refunds for prepaid orders are issued to your original payment method and typically take 5-10 business days to reflect, depending on your bank or card network. Refunds for Cash on Delivery orders are made via bank transfer or UPI to the details you provide.
10. DAMAGED OR WRONG ITEM RECEIVED
If you receive a damaged, defective, or incorrect product, raise a return from My Orders within 48 hours of delivery with your unboxing video (see Section 7) and a description of the issue — the video is what allows us to verify a damage or mismatch claim without a physical inspection, so a claim without one cannot be processed. Once verified, we will arrange a refund.
11. FAIR USAGE
To keep this policy fair for everyone, we may apply reasonable limits on the number of returns per customer within a rolling period, and may review an account or address with a repeated pattern of returns or delivery refusals.
12. QUESTIONS
For any shipping or return question not covered here, write to us at help@leemak.in.
