TERMS & CONDITIONS
Last updated: 16 September 2026
These Terms & Conditions ("Terms") govern your use of the website leemak.in and the purchase of products through it ("Platform"). The Platform is owned and operated by Samar Enterprises, trading as Leemak ("we", "us", "our"), registered office at Plot No. 161, Phase 1, Barhi, Ganaur, Sonipat, Haryana 131101, India (GSTIN: [to be added]). By creating an account, browsing, or placing an order on the Platform, you ("you", "customer", "user") agree to be bound by these Terms.
1. DEFINITIONS
"Platform" means the website leemak.in and all services offered through it. "Products" means the goods listed for sale on the Platform. "Order" means a request by you to purchase one or more Products. "Account" means the registered profile you use to sign in and place Orders.
2. ELIGIBILITY
You must be at least 18 years old, or using the Platform under the supervision of a parent or legal guardian, to create an account or place an order. By using the Platform you confirm that the information you provide is accurate and that you have the legal capacity to enter into a binding contract.
3. YOUR ACCOUNT
You can sign in using a one-time password (OTP) sent to your phone number or email address, a password you set yourself, or by continuing with your Google account. You are responsible for keeping your login details and any device you're signed in on secure, and for all activity that happens under your account. Tell us immediately at help@leemak.in if you suspect unauthorised access to your account.
We may suspend or terminate an account that provides false information, is used fraudulently, or violates these Terms. You may close your account at any time by writing to help@leemak.in.
4. LICENSE TO USE THE PLATFORM
We grant you a limited, non-exclusive, non-transferable licence to access and use the Platform to browse and purchase Products for your personal, non-commercial use. This licence does not permit you to copy, resell, reverse-engineer, or use the Platform's content for any commercial purpose without our written permission.
5. PRODUCTS, PRICING & AVAILABILITY
We try to display product images, descriptions, sizes, and prices as accurately as possible, but slight variations (for instance, in colour, due to photography and screen differences) may occur. All prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise. Prices, offers, and product availability can change at any time without prior notice, and we reserve the right to correct any pricing or listing error, including on an order already placed, before it is shipped.
6. CART, WISHLIST & COUPONS
Adding a Product to your cart or wishlist does not reserve its stock or lock in its price — availability and price are only confirmed once your Order is placed and payment is accepted. Coupons, discount codes, and promotional offers may be subject to their own conditions (such as a minimum order value, validity period, or usage limit), are non-transferable and cannot be exchanged for cash, and we may modify, withdraw, or void an offer or coupon at any time, including one already applied to an unshipped order, if we reasonably suspect misuse.
7. ORDERS
Placing an order is an offer by you to purchase the selected Product(s), which we may accept or decline. We may decline or cancel an Order — even after payment — in cases such as: the product going out of stock, a pricing or listing error, suspected fraud or abuse, an undeliverable address, or repeated order cancellations/refusals from the same customer or address. If a paid Order is cancelled by us, a full refund is issued as described in Section 10.
8. PAYMENTS
You may pay online via the payment options made available at checkout (including cards, UPI, netbanking, and wallets, processed through our payment gateway partners) or choose Cash on Delivery (COD) where offered. We do not see or store your card, UPI, or netbanking credentials at any point — these are collected and processed directly by our payment gateway partner under their own security standards. A COD handling charge, if applicable to your order, will be shown clearly at checkout before you confirm the order. COD may not be available for all products, order values, or delivery locations, and we may withdraw COD for an account with a history of refused or cancelled COD deliveries.
9. SHIPPING & DELIVERY
Orders are shipped through our courier partners. Estimated delivery timelines shown at checkout and on the order confirmation are our best estimate and not a guaranteed delivery date — they can be affected by your location, courier serviceability, weather, or other circumstances outside our control. Risk of loss and title to a Product pass to you once it is delivered to the address you provided; please make sure the address and phone number on your Order are accurate and reachable.
10. CANCELLATIONS & RETURNS
You may cancel an Order before it is shipped from your Orders page. Once shipped, cancellation is no longer possible, but you may be able to return the Product after delivery for a refund, subject to the return window shown on that Product's page (typically 7 days from delivery), the Product being unused, unwashed, and in its original packaging with tags intact, and you uploading a valid unboxing video of the package as described in our Shipping & Returns policy — a return request cannot be submitted without this video. We do not currently offer exchanges — an eligible return is processed as a refund, not a replacement or swap for a different item, size, or colour; if you need a different size or colour, please place a new order.
Refunds for a cancelled or returned prepaid Order are processed back to your original payment method; based on our payment gateway's standard processing timeline, this typically takes 5-10 business days to reflect in your account, depending on your bank or card network. Refunds for Cash on Delivery orders are made via bank transfer or UPI to the details you provide.
To prevent misuse of the returns system, we may apply reasonable limits — such as a maximum number of returns per customer within a rolling period, or additional review for an address or account with a pattern of delivery refusals — and may decline a return request that falls outside these limits or the Product's stated policy.
11. REVIEWS & USER CONTENT
If you leave a product review (with or without photos), it must be honest, based on your own experience, and must not contain anything unlawful, defamatory, obscene, or infringing on someone else's rights. We may moderate, edit for formatting, or remove a review that violates this. By submitting a review or photo, you give us permission to display it on the Platform.
12. PROHIBITED USE
You agree not to: use the Platform for any unlawful purpose; attempt to gain unauthorised access to our systems or another user's account; interfere with the Platform's normal operation; scrape, copy, or resell our product listings or content without permission; or place fraudulent orders.
13. INTELLECTUAL PROPERTY
All content on the Platform — including the Leemak name and logo, product photography, page design, and text — is owned by us or our licensors and is protected by applicable intellectual property law. You may not reproduce, distribute, or create derivative works from it without our written permission.
14. THIRD-PARTY SERVICES
The Platform uses third-party services to operate — including payment gateways, courier/logistics partners, SMS and email delivery providers, and Google Sign-In. Your use of any feature backed by these services (for example, paying online or signing in with Google) is also subject to that provider's own terms and privacy policy.
15. LIMITATION OF LIABILITY
To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential loss arising from your use of the Platform or a Product purchased through it. Our total liability for any claim relating to an Order is limited to the amount you paid for that Order.
16. INDEMNITY
You agree to indemnify and hold us harmless from any claim, loss, or demand (including reasonable legal costs) arising from your breach of these Terms or your misuse of the Platform.
17. FORCE MAJEURE
We will not be held responsible for any delay or failure to perform an obligation under these Terms caused by circumstances beyond our reasonable control, including natural disasters, strikes, courier disruptions, or government action.
18. TERMINATION
We may suspend or terminate your access to the Platform at any time for a breach of these Terms, without affecting any rights or obligations (such as a pending refund) that arose before termination. You may stop using the Platform and close your account at any time.
19. SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.
20. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Seller Policy, and Shipping & Returns policy, constitute the entire agreement between you and us regarding your use of the Platform, and supersede any prior agreement on the subject.
21. NO WAIVER
Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
22. NOTICES
We may send you notices relevant to your account or an Order by email or SMS to the contact details on your account; such notice is considered received when sent. You may send us a notice by writing to help@leemak.in.
23. GOVERNING LANGUAGE
These Terms are drawn up in English. If translated into any other language for convenience, the English version will prevail in case of any conflict.
24. GRIEVANCE REDRESSAL
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, any complaint or concern regarding an order or the Platform may be addressed to our Grievance Officer:
Grievance Officer
Samar Enterprises (Leemak)
Plot No. 161, Phase 1, Barhi, Ganaur, Sonipat, Haryana 131101
Email: help@leemak.in
We will acknowledge and address a genuine complaint as quickly as reasonably possible. We encourage you to raise any dispute with us directly before pursuing any other remedy, so we have a fair chance to resolve it.
25. GOVERNING LAW & JURISDICTION
These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms or your use of the Platform is subject to the exclusive jurisdiction of the courts at Sonipat, Haryana.
26. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to how the Platform works or to comply with the law. The "Last updated" date at the top of this page will change when we do. Continuing to use the Platform after an update means you accept the revised Terms.
27. CONTACT US
For any question about these Terms, write to us at help@leemak.in.
